Experienced finance professional specializing in residential mortgage lending and loan processing. Successfully managed loan origination, customer onboarding, and compliance with federal housing regulations. Demonstrated expertise in U.S. Federal Housing Authority (FHA) loans, retail banking, and financial calculations. Consistently delivered high levels of customer satisfaction through effective service and clear communication. Track record of optimizing loan approval processes and supporting business growth in a competitive market. Holds active Residential Mortgage Lender certification and extensive experience in branch banking operations. Recognized for operational efficiency and commitment to service excellence.